Shipping policy

Shipping costs and delivery times

Germany

  • Shipping: €4 flat rate per order
  • Free shipping on orders over €50
  • Delivery time: 1–4 working days

Austria, Belgium, Czech Republic, Denmark, France, Hungary, Luxembourg, Netherlands, Poland, Slovakia, Slovenia

  • Order value under €25: €14.90
  • Order value €25–80: €9.90
  • Free shipping on orders over €80
  • Delivery time: 2–5 working days

Italy, Spain, Portugal (mainland)

  • Order value under €25: €15.90
  • Order value €25–100: €11.90
  • Free shipping on orders over €100
  • Delivery time: 3–7 working days

Islands and remote areas: Sicily, Sardinia, Calabria, Canary Islands, Balearic Islands, Ceuta, Melilla, Azores, Madeira

DHL charges a remote area surcharge for these regions. We pass on the actual shipping cost:

  • Up to 1,000 g: €32.90
  • 1,001–3,000 g: €34.90
  • 3,001–5,000 g: €36.90
  • 5,001–10,000 g: €42.90
  • Free shipping on orders over €150
  • Delivery time: 4–8 working days

United Kingdom

  • Up to 2,000 g: €18
  • 2,001–4,000 g: €19
  • Free shipping on orders over €100
  • Delivery time: 3–7 working days

Customs clearance included. We handle customs clearance for you so your parcel passes smoothly through UK customs. UK VAT (20%) is collected by the carrier on delivery in the United Kingdom. Please factor this amount into your calculation.

Switzerland

  • Up to 2,000 g: €19
  • 2,001–4,000 g: €22
  • Delivery time: 3–7 working days

Customs documents included. We prepare all customs documents for you so your parcel passes smoothly through Swiss customs. Swiss VAT (2.6% on coffee) and a customs handling fee charged by Swiss Post are collected on delivery. Please factor these amounts into your calculation.

Norway

  • Up to 2,000 g: €19
  • 2,001–4,000 g: €22
  • Delivery time: 5–7 working days

Customs documents included. We prepare all customs documents for you so your parcel passes smoothly through Norwegian customs. Norwegian VAT (15% on coffee) and a customs handling fee charged by the carrier are collected on delivery in Norway. Please factor these amounts into your calculation. Parcels to private addresses in Norway are delivered via the local post office.

Delivery and tracking

We ship all orders with DHL. As soon as your parcel is on its way, you will receive the tracking code by email.

Parcels under 500 g can be sent without tracking on request. Please let us know in the order comment field. For shipments without tracking we accept no liability for loss or delays.

Incorrect or incomplete address details

Please check your name and delivery address before completing your order. If a parcel is returned to us because of incorrect or incomplete details (e.g. misspelled name, missing house number), the buyer bears the cost of reshipping.

If you decide against reshipping in this case and cancel the order, we will refund the value of the goods. The costs we actually incurred through the failed delivery (shipping and return costs) will be deducted from the refund.

Freshness and packaging

We roast weekly on Mondays in small lots in Berlin. After roasting, we let the coffee degas for at least 6 days before it leaves our stock, so it reaches you in optimal condition. Our bags are light-proof, aroma-protecting and fitted with a one-way valve.

Pick-up in Berlin

You can also collect your order in person, free of shipping costs:

  • Boxhagener Platz (Friedrichshain): every Saturday from 9 am to 4 pm at our market stall
  • Factory outlet Alt-Treptow (Plesser Str. 2, 12435 Berlin): opening soon, the date will be announced on the website

Simply select the corresponding pick-up option at checkout.

Returns and refunds

The statutory 14-day right of withdrawal applies. All details, the consequences of withdrawal and the model withdrawal form can be found in our refund policy.

The direct costs of returning the goods are borne by the buyer. Sealed coffee bags that have been opened after delivery are excluded from the right of withdrawal.

Note on freshness: coffee older than three months after the roast date is no longer considered to be in optimal condition.

Questions?

If you have any questions about your order or shipping, you can reach us at info@garzacoffee.de, Monday to Friday from 10 am to 4 pm.